| 3
|
IDENTIFICATION, CONTROL AND ANALYSIS OF COSTS OF QUALITY ... |
21-36 |
| 3
|
ADVANCEMENT OF QUALITY ELECTRONIC SERVICE IN FUNCTION OF CUSTOMER SATISFACTION ... |
43-58 |
| 12
|
CONSUMER EVALUATION OF THE SERVICE QUALITY ... |
169-185 |
| 5
|
METHODS AND TECHNIQUES OF ENHANCING
PROCESS QUALITY: THE CASE OF THE DAIRY
INDUSTRY IN T ... |
221-238 |
| 9
|
EMPLOYEES’ CHARACTERISTICS AS A FACTOR OF BUSINESS QUALITY IMPROVEMENT ... |
155-172 |
| 3
|
CO-EVOLUTION APPROACH – A NECESSITY FOR ASSURANCE OF NEW PRODUCT DESIGN QUALITY ... |
465-482 |
| 3
|
EXAMINATION OF SATISFACTION LEVEL OF BANK SERVICE CUSTOMERS USING SERVQUAL MODEL ... |
475-486 |
| 7
|
ASSESSMENT OF THE ACCOUNTING REGULATIONS IN THE REPUBLIC OF SERBIA: APPLICATION OF CLUSTER ... |
545-571 |
| 5
|
ENSURING THE QUALITY OF THE EDUCATIONAL PROCESS AT HIGHER EDUCATION INSTITUTIONS IN SERBIA ... |
351-366 |